Welcome to EveryStep Shoes Sales Store! We’ve compiled answers to common questions about our performance footwear, delivery options, and customer service. Can’t find what you need? Email our footwear-obsessed team at [email protected].
About Our Products
Q: What types of shoes do you specialize in?
A: We focus on performance-driven footwear for various activities including running (road and trail), racing, soccer, track events, walking, and casual wear. Our sandals combine comfort with technical features like arch support.
Q: How do I choose between racing flats and track spikes?
A: Racing flats are for road running with lightweight cushioning, while track spikes have removable pins for maximum traction on tracks. Email us your event details for personalized recommendations!
Q: Are your trail shoes suitable for technical terrain?
A: Absolutely! Our trail collection features aggressive tread patterns, protective plates, and waterproof options—perfect for rugged adventures.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: Can I modify my order after payment?
A: Changes must be requested within 12 hours via email. We process orders quickly to get you moving faster!
Q: Why was my card declined?
A: Common reasons include insufficient funds or your bank flagging international transactions (we’re based in Maryland). Contact your bank or try PayPal as an alternative.
Shipping & Delivery
Q: What are my delivery options?
A: Choose between:
– Express Shipping ($12.95): 10-15 days via DHL/FedEx (ideal for urgent needs like race gear)
– Free Standard Shipping: 15-25 days via EMS for orders over $50 (great for planning ahead)
– Express Shipping ($12.95): 10-15 days via DHL/FedEx (ideal for urgent needs like race gear)
– Free Standard Shipping: 15-25 days via EMS for orders over $50 (great for planning ahead)
Q: Do you ship to my country?
A: We ship worldwide except some Asian and remote areas. Email us your location for confirmation.
Q: My tracking hasn’t updated—what should I do?
A: Carriers typically update every 2-3 business days. If stagnant beyond 5 days, contact us with your order number at [email protected].
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unworn with original packaging. See full policy here.
Q: How do I return soccer cleats that don’t fit?
A: Email us within 15 days to initiate the process. We recommend ordering soccer shoes 1.5 sizes up from your casual size for optimal fit.
Q: Who pays for return shipping?
A: Customers cover return shipping unless the item is defective. We’ll email a prepaid label for defective products.
Product Care
Q: How should I clean my trail running shoes?
A: Use a soft brush and mild soap. Avoid machine washing to preserve the waterproof membranes and tread integrity.
Q: Why do my new walking shoes feel stiff?
A: Quality walking shoes require a 20-mile break-in period to soften while maintaining arch support. This prevents blisters long-term!
Need More Help?
Our Maryland-based team at [email protected] combines footwear expertise with old-fashioned customer care. We typically respond within 4 business hours.
Physical Address:
406 North Hammonds Ferry Road
Linthicum Heights, US 21090